What is LOWLaundry.com’s Return Policy?

• Return Policy for Stocked Items: Eligible items can be returned within 60 days of delivery if they are in unopened original packaging and have not been installed or used. Returns made within the first 30 days will incur no restocking fee. Returns between 31-60 days will incur a 30% restocking fee. Items cannot be returned after 60 days. Returns not meeting these conditions will not qualify for credit.
• Return Policy for Electronic/Electrical Stocked Items: All electronic and electrical items can be returned within 60 days of delivery if they are in unopened original packaging and have not been installed or used. Returns that do not meet these conditions will not qualify for credit. A 30% restocking fee will apply to all electronic/electrical item returns. All items that do come back are not put in LOW’s stock and are returned to the manufacturer for inspection for refund. Items cannot be returned after 60 days.
• Return Policy for Non-Stocked Items: For items non-stocked by LOWLaundry.com, returns must be made within 30 days from the delivery date. All non-stocked items will incur a 30% restocking fee. It’s important to note that returns must be in resalable condition.
• Items Not Eligible for Return: Tools, Soap Vendors, Card Systems, Changers & Bill Breakers are all non-returnable. In addition, any made-to-order items such as Sol-O-Matic Furniture and Washer Bases are non-returnable.
• Electronic/Electrical Parts Return Policy: Certain electronic parts that are specifically programmed to your machine’s model and serial number are not returnable or exchangeable.
• Restocking Fee: Orders may be subject to a 30% restocking fee at the discretion of the manufacturer, in accordance with their policies. However, if the item is stocked by LOWLaundry.com and returned within 30 days in resalable condition, no restocking fee will be charged.