FAQs
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      2. FAQs

      FAQ

      Can I cancel my order after placing it?

      • Orders can be canceled before shipment.
      • Exceptions: Made-to-order items and items shipped from vendors (GE Appliances, Haier, Hotpoint) cannot be canceled.
      • To cancel, submit an Order Cancellation Request through our Contact Us form.
      • Our team responds within 24-48 hours.

      What is your cancellation policy?

      • Orders can be canceled before shipment.
      • Orders over $300 are subject to a 3% cancellation fee.
      • Made-to-order and drop-shipped items cannot be canceled once placed.

       

      What happens if I can’t find the part I need?

      • If you can’t find a part on our website, use our Parts Research/Help Form on the Contact Us page.
      • Our team will research and respond within 24-48 hours.

      How can I tell if an item is in stock?

      • Availability is displayed on each product page with the quantity in stock.
      • If an item is not available, use our Parts Research Form to check availability.

      What happens if a part is discontinued?

      • If a part is discontinued while under warranty, the warranty is void.
      • Manufacturers do not issue credits for obsolete parts.

       

      When will I receive my order?

      • Delivery times depend on the shipping method and destination.
      • Tracking updates are sent via email after the order ships.
      • Shipping delays caused by couriers (USPS, UPS, DHL, LTL Freight) are beyond our control.

      Do you ship internationally?

      • All international orders first ship to our distribution facility before reaching their final destination.
      • We do not offer direct manufacturer shipping outside the USA.
      • International customers are responsible for return shipping on warranties or returns.

      Can I return my order?

      • Stocked items: Returnable within 60 days if unopened and unused.
        • Returns within 30 days: No restocking fee.
        • Returns between 31-60 days: 30% restocking fee.
      • Non-stocked items: Must be returned within 30 days with a 30% restocking fee.
      • Non-returnable items include:
        • Tools, soap vendors, card systems, changers & bill breakers.
        • Made-to-order items (e.g., Sol-O-Matic Furniture, Washer Bases).
        • Programmed electronic parts.

      How do I return an item?

      • Complete our Returns & Refunds Form.
      • Our team responds within 24-48 hours with return instructions.
      • Returns must be pre-approved and include a Return Merchandise Authorization (RMA) Number.

      Do I have to pay for return shipping?

      • If we sent the wrong item, we provide a free return label.
      • Customers are responsible for return shipping on warranty replacements.
      • Supply items (e.g., soap, laundry carts) must be returned at the customer’s expense.

      Do you offer exchanges?

      • No, we do not process exchanges.
      • Customers must return unwanted items and place a new order.

       

      What should I do if my order arrives damaged?

      • Report damages within 5 business days.
      • Keep the original box and packing materials for courier claims.
      • Submit a Returns & Refunds Form for assistance.

      What should I do if I receive the wrong item?

      • If we sent the wrong part, submit a Returns & Refunds Form.
      • We will provide a prepaid return label or further instructions.

      What if my order is missing items?

      • Verify the shipment contents against your order confirmation email.
      • Contact our support team if items are missing.

      What if my order is damaged in transit?

      • Report damages within 5 business days.
      • Retain the original box and packaging.
      • Submit a claim via our Returns & Refunds Form.

      Who is responsible for lost or stolen packages?

      • Once a package is marked delivered, we are not responsible for lost or stolen items.
      • Customers should file a claim with the courier.

       

      How do I check my order status?

      • Use our FlashTrack Order Status System, located at the top of our website or in your account.
      • If you need further details, submit an Order Status Request through our Contact Us form.
      • We respond within 24-48 business hours.

      What should I do if my order is delayed?

      • Check your tracking number for updates.
      • We are not responsible for courier-related delays (e.g., weather, strikes, customs issues).

       

      What is your restocking fee policy?

      • Returns within 30 days: No restocking fee.
      • Returns between 31-60 days: 30% restocking fee.
      • Non-stocked items: 30% restocking fee.
      • The manufacturer determines restocking fees for certain items.

      What is your warranty policy?

      • Each product lists its manufacturer warranty period.
      • If a warranty replacement is issued, the item cannot be returned.
      • If a part becomes obsolete during the warranty period, the warranty expires when the manufacturer discontinues the part.

       

      How do I contact customer support?

      • Use our Contact Us form for inquiries.
      • Our team responds within 24-48 business hours.

      What payment methods do you accept?

      • We accept Visa, MasterCard, Apple Pay, Discover, and American Express.
      • We do not accept:
        • Cash on Delivery (COD)
        • Personal checks
        • Electronic Benefit Transfer (EBT) cards

       

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